Privacy Policy

Who we are

Jackson Roofing provides roofing services in Heanor and the surrounding areas. This policy covers the website at www.jacksonroofingheanor.co.uk.

You can contact us by email at info@jacksonroofingheanor.co.uk or by phone on 07361 801657.

Information we may collect

When you use the contact or quotation form on this website, we collect the information you choose to provide:

• name
• telephone number
• email address, where provided
• postcode
• type of roofing work
• your enquiry or message
• photographs you voluntarily upload

When you use the website generally, standard technical information such as IP address, browser and device information, and server logs may also be processed automatically, as is normal for any website.

Why the information is used

Information may be used to:

• respond to enquiries
• provide quotations
• arrange surveys or roofing work
• communicate with you about services you have requested
• maintain necessary business records
• protect the website from abuse or security threats

Lawful basis

For enquiries and quotations, we process your information because it is necessary to take steps at your request before entering into a contract with you, or because we have a legitimate interest in responding to genuine business enquiries. Where information is needed to carry out roofing work you have agreed to, processing is necessary for the performance of that contract.

Third-party services

We use a small number of service providers to operate this website and to handle enquiries:

• Vercel, used to host and operate the website.
• Resend, used to transmit website enquiry emails.
• Names.co.uk, used for our domain and email forwarding.
• Google. Reviews shown on this website are retrieved from Google's Places API, and the contact page includes a Google Maps view.

We do not sell your personal information. Information may be processed by these providers acting on our behalf in order to deliver the services above, and each has its own security and privacy arrangements.

Email forwarding

Emails sent to info@jacksonroofingheanor.co.uk may be automatically forwarded to our working email account so that your enquiry can be dealt with promptly.

How long we keep information

Enquiry information is retained only for as long as reasonably necessary to deal with your enquiry, and afterwards for legitimate business, legal, accounting or record-keeping purposes. Information that becomes part of an actual roofing job may be kept for longer where necessary for contractual, tax, warranty or legal purposes.

Your rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you
• have inaccurate information corrected
• have information deleted in certain circumstances
• restrict how your information is processed
• object to certain processing
• request that your information be moved, where applicable

To exercise any of these rights, contact us at info@jacksonroofingheanor.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your information has been handled.

Security

We use reasonable measures to protect the information you provide. No method of transmission or storage over the internet can be guaranteed to be completely secure.

Cookies

This website only uses essential technical cookies needed for it to function. It does not currently use analytics, advertising or tracking cookies. See the Cookie Policy for more detail.

Changes to this policy

We may update this policy from time to time. Last updated: August 2026.